Last Updated: July 26, 2026

Please read these Terms & Conditions carefully before using the repair, servicing, inspection, or maintenance services provided by SN Kitchen Appliance Repair & Service Center.

By booking an appointment, requesting a service, dropping off an appliance, approving a repair, or allowing our technician to perform a home visit, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These Terms apply to all customers and all appliances serviced by SN Kitchen Appliance Repair & Service Center, including kitchen chimneys, built-in hobs, cooktops, dishwashers, washing machines, refrigerators, and air conditioners.

1. Acceptance of Terms

By requesting a repair, service, inspection, or maintenance service through phone, WhatsApp, online booking, or in person, you confirm that you accept these Terms & Conditions.

If you do not agree with any part of these Terms & Conditions, please do not proceed with booking or using our services.

2. Services Offered

SN Kitchen Appliance Repair & Service Center provides repair, servicing, maintenance, inspection, and spare-parts replacement services for major appliance brands.

Our services may include:

  • Basic servicing, full servicing, and general maintenance.
  • Fault diagnosis and repair of kitchen chimneys, hobs, and cooktops.
  • Dishwasher repair and servicing.
  • Washing machine repair and servicing.
  • Refrigerator repair and servicing.
  • Air conditioner repair and servicing.
  • Genuine or manufacturer-approved spare-parts supply and replacement.
  • Home-visit repair services.
  • Workshop-based inspection and repair services.

Our services are performed by trained technicians. We reserve the right to decline or discontinue a service where an appliance is considered unsafe, excessively damaged, obsolete, or beyond economical repair.

3. Booking & Appointments

Appointments may be requested through phone, WhatsApp, our website, or other available booking channels.

  • A booking is considered confirmed only when a service slot has been allocated and confirmed by us.
  • Appointment times are subject to technician availability.
  • Customers must ensure that the appliance is accessible and ready for inspection at the agreed appointment time.
  • Customers requesting cancellation or rescheduling should provide at least 24 hours’ notice wherever possible.
  • We reserve the right to reschedule an appointment because of technician availability, emergencies, weather, transportation issues, or circumstances beyond our reasonable control.
  • We will make reasonable efforts to inform customers of any appointment changes as soon as possible.
  • Repeated no-shows or last-minute cancellations may result in a cancellation or call-out fee and/or refusal of future bookings.

4. Inspection & Diagnosis

Before repair work begins, our technician may inspect and diagnose the appliance to identify the reported fault and determine the appropriate repair.

  • A diagnostic, inspection, or call-out fee may apply to home visits or workshop assessments.
  • Any applicable diagnostic or inspection fee will be communicated to the customer before the inspection begins.
  • The diagnostic fee may be waived or credited toward the repair cost if the customer proceeds with the recommended repair, where applicable.
  • If the customer chooses not to proceed with the repair after diagnosis, the applicable diagnostic or inspection fee remains payable.
  • The technician may provide a verbal or written quotation based on the findings of the inspection.

5. Quotation & Pricing

All initial prices or estimates are subject to inspection and diagnosis.

  • Pricing may vary depending on the appliance brand, model, age, fault, repair complexity, labour required, and spare parts required.
  • The final repair price will be confirmed after inspection and diagnosis.
  • Quotations are valid for 7 days from the date of issue unless otherwise stated.
  • If additional faults are discovered during the repair, a revised quotation may be provided.
  • No additional repair work will be carried out without the customer’s verbal or written approval.
  • Labour charges and spare-parts costs will be clearly identified on the invoice where applicable.
  • Unless specifically stated otherwise, quoted prices do not include additional work or parts discovered to be necessary after the initial diagnosis.

No repair work will commence without customer approval of the applicable quotation.

6. Spare Parts & Components

We aim to use genuine, original, or manufacturer-approved spare parts wherever reasonably available.

  • If genuine parts are unavailable, discontinued, or excessively delayed, we may offer compatible alternatives after informing the customer.
  • Parts specifically ordered for a customer’s appliance may be non-refundable once the order has been placed.
  • Special-order parts may only be cancelled or refunded where permitted by the supplier or where the part is confirmed to be faulty or incorrectly supplied.
  • We are not responsible for delays caused by manufacturers, suppliers, shipping companies, or parts being unavailable or out of stock.
  • Customers may be required to pay for special-order parts before the parts are ordered.

7. Repair Turnaround Time

Standard repairs are generally targeted for completion within 1 to 3 working days, subject to the complexity of the repair and availability of required parts.

  • Any completion time provided is an estimate and is not guaranteed.
  • Repairs requiring special-order parts, manufacturer assistance, additional diagnosis, or complex work may take longer.
  • We will make reasonable efforts to inform the customer of significant delays.
  • We are not liable for delays caused by circumstances outside our reasonable control.

8. Warranty on Repairs

We provide limited warranty coverage on eligible repair work and replacement parts.

Labour Warranty

Repair labour is covered by a 30-day workmanship warranty from the date the repair is completed, unless otherwise stated on the invoice.

Parts Warranty

Replacement parts are covered according to the applicable manufacturer’s or supplier’s warranty. The warranty period may vary depending on the part and manufacturer.

Warranty Exclusions

Warranty coverage may be void or excluded where:

  • The appliance has been misused, abused, neglected, or operated incorrectly.
  • The appliance has been tampered with or modified.
  • The appliance has been opened, repaired, or serviced by an unauthorised third party after our service.
  • The appliance has suffered accidental, electrical, water, pest, environmental, or external damage.
  • A new or unrelated fault occurs after the original repair.
  • The customer fails to follow reasonable operating or maintenance instructions.

To make a warranty claim, the customer may be required to provide the original invoice, receipt, or service record.

Warranty claims must be reported within the applicable warranty period. Claims made after the warranty period has expired will be treated as new service requests and may be charged accordingly.

9. Payment Terms

  • Full payment is due upon completion of the repair or service unless otherwise agreed in writing.
  • For home visits, payment is due before the technician leaves the premises.
  • For workshop repairs, payment must be completed before the appliance is released.
  • Accepted payment methods may include cash, bank transfer, UPI, card, e-wallet, or other payment methods made available by SN Kitchen Appliance Repair & Service Center.
  • An invoice or receipt will be provided for completed transactions.
  • Credit or deferred payment terms are not available unless specifically agreed in writing in advance.

For appliances left at our workshop, a storage fee may apply if the appliance remains uncollected after the customer has been notified that it is ready.

Where applicable, the storage charge will be communicated to the customer.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information about the appliance, its symptoms, and any previous repairs or servicing.
  • Informing our technician of any known safety issues or previous modifications.
  • Ensuring reasonable and safe access to the appliance.
  • Removing personal belongings or accessories that are not part of the appliance.
  • Providing a suitable and safe working environment for the technician.
  • Ensuring that an adult aged 18 years or above is present during a home visit, where required.
  • Providing access to the appliance, including moving surrounding furniture or items where reasonably necessary.
  • Following operating and maintenance instructions provided after the repair.

Customers should not attempt to dismantle or repair the appliance themselves before our technician’s visit if doing so could create a safety risk or affect diagnosis.

11. Safety

Our technicians may refuse or stop work if they reasonably believe that the appliance, property, wiring, gas connection, water connection, or surrounding environment presents a safety risk.

This may include situations involving:

  • Exposed electrical wiring.
  • Suspected gas leaks.
  • Severe water leakage.
  • Fire or burn damage.
  • Unsafe installation.
  • Structural or environmental hazards.
  • Hazardous substances or materials.

Where safe repair is not reasonably possible, the customer may be advised to contact an appropriately qualified specialist or service provider.

12. Limitation of Liability

SN Kitchen Appliance Repair & Service Center will take reasonable care of appliances while they are in our possession.

However, we are not responsible for:

  • Pre-existing damage or defects.
  • Existing cosmetic damage, dents, scratches, cracks, rust, corrosion, or other deterioration.
  • Faults unrelated to the repair performed.
  • Damage resulting from the age, condition, construction, or previous repair of an appliance.
  • Damage caused by power surges, electrical fluctuations, flooding, pests, fire, weather, or other external factors.
  • Indirect or consequential losses, including loss of income, business interruption, food spoilage, inconvenience, or other associated losses.

To the extent permitted by applicable law, our liability relating to a repair service will be limited to the amount paid for the relevant repair service.

Customers are encouraged to photograph their appliance and document its condition before handing it over for workshop repair.

13. Cancellation & Refunds

  • Customers should provide at least 24 hours’ notice when cancelling or rescheduling an appointment.
  • If a customer cancels a confirmed repair after special-order parts have been purchased or ordered, the customer may be responsible for the applicable parts cost.
  • Diagnostic, inspection, or call-out fees are generally non-refundable once the technician has attended the appointment and performed the applicable service.
  • Refund requests must be submitted in writing within 7 days of the relevant service date.
  • Refunds will be considered on a case-by-case basis and may be provided where a verified service failure or other valid circumstance exists.
  • No refund will be provided for unrelated faults or problems outside the scope of the original repair.

14. Uncollected Appliances

Customers will be contacted by phone, WhatsApp, or another available communication method when their appliance is ready for collection.

  • Customers should collect completed appliances within 14 days of being notified.
  • Storage charges may apply to appliances that remain uncollected.
  • If an appliance remains uncollected for an extended period, we may issue additional notices requesting collection and settlement of any outstanding balance.
  • Appliances remaining uncollected for 60 days or more after reasonable attempts to contact the customer may, subject to applicable law, be disposed of, recycled, or donated.
  • We will not be responsible for losses arising from disposal where reasonable notice and collection opportunities have been provided.
  • All outstanding repair, service, parts, and storage charges must be settled before an appliance is released.

15. Data & Customer Information

Customer information provided to us may be used for purposes including:

  • Booking and appointment management.
  • Communication regarding repairs and services.
  • Invoicing and payment records.
  • Warranty and service history.
  • Customer support and service-related notifications.

We will handle customer information in accordance with applicable privacy and data-protection requirements.

16. Communication

Customers may receive service-related communications through phone calls, SMS, WhatsApp, email, or other contact details provided during booking.

Customers are responsible for ensuring that the contact information provided to us is accurate and accessible.

17. Amendments to These Terms

SN Kitchen Appliance Repair & Service Center reserves the right to update or modify these Terms & Conditions from time to time.

The latest version may be made available at our service center and/or on our website.

Where permitted by law, continued use of our services after updated Terms & Conditions have been published will constitute acceptance of the revised terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which SN Kitchen Appliance Repair & Service Center operates.

Any dispute arising from the provision of services should first be brought to our attention so that we can attempt to resolve the matter amicably.

19. Customer Acknowledgement

By booking an appointment, approving a quotation, handing over an appliance, or allowing our technician to perform repair or servicing work, the customer acknowledges that they have had the opportunity to read and understand these Terms & Conditions and agree to be bound by them.

SN Kitchen Appliance Repair & Service Center
Last Updated: July 26, 2026

Terms And Conditions